![\"\"](\"https:\/\/i0.wp.com\/consumerinsight.eu\/marketingisdead\/wp-content\/uploads\/sites\/2\/2022\/03\/01-Tokyo-01-Ginza-16.jpg?resize=281%2C281\")
<\/a><\/figure><\/div>\n\n\n\nR\u00e9ponse de la vendeuse : non, peut-\u00eatre est-ce parce que vous porter dessus un manteau en polyester : pourtant jamais Muji ne m\u2019a pr\u00e9venu du risque de porter un manteau en polyester sur leur pull.<\/p>\n\n\n\n
Voyant que la r\u00e9ponse ne me satisfait pas vraiment, elle me propose de voir son sup\u00e9rieur, pour qui, il n\u2019y a pas eu de retour n\u00e9gatif sur ce type de pull, donc \u2026 tout va bien : vous comprenez, on a des r\u00e9clamations journali\u00e8res \u00e0 traiter, on ne va pas rembourser tout le monde.<\/p>\n\n\n\n
Bref, \u00e9vitez d\u2019acheter un pull chez Muji, c\u2019est sympa quand c\u2019est neuf, mais TRES rapidement immettable ; et des soucis, ils en ont tous les jours \u2013 dixit le responsable de \u2026 rayon, magasin \u2026 je ne sais pas trop, il ne s\u2019est pas pr\u00e9sent\u00e9 ?<\/p>\n\n\n\n
Muji surfe sur une vague japonisante minimaliste, et \u00e7a marche : et c\u2019est m\u00eame tr\u00e8s tendance aupr\u00e8s des jeunes, tendance bobo parisien \u2026 Il y a aussi le c\u00f4t\u00e9 \u00e9colo qui plait bien.<\/p>\n\n\n\n
Belle image de marque, un zest de mission et de RSE \u2026 et une exp\u00e9rience utilisateur un peu pourrie : on est les meilleurs, on ne va quand m\u00eame pas se soucier des d\u00e9sagr\u00e9ments de nos clients \u2026 surtout quand il n\u2019y a pas une obligation l\u00e9gale qui nous y oblige !<\/p>\n","protected":false},"excerpt":{"rendered":"
J\u2019ach\u00e8te le 22 janvier un pullover en laine m\u00e9rinos \u00e0 la boutique Muji des Halles : quelques jours apr\u00e8s, je constate qu\u2019il pluche ! Passant ce matin devant le magasin, j\u2019entre et demande si c\u2019est normal. R\u00e9ponse de la vendeuse : non, peut-\u00eatre est-ce parce que vous porter…<\/p>\n","protected":false},"author":2,"featured_media":26514,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[154],"tags":[590,591],"yoast_head":"\n
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<\/a><\/figure><\/div>\n\n\n\n