{"id":26485,"date":"2021-10-15T13:34:02","date_gmt":"2021-10-15T13:34:02","guid":{"rendered":"http:\/\/consumerinsight.eu\/marketingisdead\/?p=26485"},"modified":"2021-10-15T13:34:04","modified_gmt":"2021-10-15T13:34:04","slug":"chronopost-fait-le-lit-damazon","status":"publish","type":"post","link":"https:\/\/consumerinsight.eu\/marketingisdead\/chronopost-fait-le-lit-damazon\/","title":{"rendered":"Chronopost fait le lit d\u2019Amazon !"},"content":{"rendered":"\n
\"\"<\/a><\/figure><\/div>\n\n\n\n

Produit command\u00e9 le 10\/10 pour livraison via Chronopost au point relai Populaire Informatique \u00e0 Vincennes et pris en charge par Chronopost le mardi 12\/10\/2021 \u00e0 20 heures 01 : c\u2019est pr\u00e9cis et tout va bien !<\/p>\n\n\n\n

Le 13, \u00e0 3 heures 01, il arrive chez Chronopost \u00e0 Aulnay-Sous-Bois puis \u00e0 5 heures 46, \u00e0 Rungis avec en commentaire : \u00ab Colis en phase d’acheminement vers l’agence de distribution \u00bb.<\/em><\/p>\n\n\n\n

Ensuite \u00e7a se corse :<\/p>\n\n\n\n

  • A 10 heures 42, le \u00ab service d’avisage \u00bb<\/em> m\u2019envoie un mail : \u00ab Colis en retard \u00bb,<\/li>
  • Le 14, \u00e0 0 heure 18, le colis se balade \u00e0 nouveau \u00e0 Aulnay-Sous-Bois,<\/li>
  • A 5 heures 11, il est \u00e0 Alfortville avec pour commentaire : \u00ab Colis pr\u00eat pour la livraison \u00bb,<\/em><\/li>
  • A 11 heures 31, il est \u00e0 \u00ab en attente \u00bb<\/em> avec pour commentaire : \u00ab Absence prolong\u00e9e du destinataire : Livraison report\u00e9e le 15 du mois en cours \u00bb<\/em> \u2026<\/li><\/ul>\n\n\n\n

    Je t\u00e9l\u00e9phone au num\u00e9ro que m\u2019indique le Chatbox dont l\u2019intelligence rivalise avec celle d\u2019un moineau :<\/p>\n\n\n\n

    • Excuses plates (ils doivent \u00eatre entra\u00een\u00e9s \u00e0 ce genre de r\u00e9ponses) et \u00ab le colis sera livr\u00e9 demain \u00bb<\/em>,<\/li>
    • Je m\u2019\u00e9tonne : j\u2019ai demand\u00e9 une livraison au point relai Populaire Informatique et le site indique Station Esso \u2026 pas la m\u00eame chose,<\/li>
    • Nouvelles excuses (ils doivent \u00eatre entra\u00een\u00e9s \u2026) et on corrige l\u2019erreur,<\/li>
    • Tout va \u00eatre confirm\u00e9 par un mail \u2026 qui n\u2019arrivera jamais !<\/li><\/ul>\n\n\n\n

      Et apr\u00e8s ? Apr\u00e8s :<\/p>\n\n\n\n

      • Le 15 \u00e0 9 heures 50, le colis arrive \u00e0 \u2026 la Station Esso,<\/li>
      • Et l\u2019en suis avis\u00e9 de cette arriv\u00e9e au mauvais endroit \u00e0 12 heures 04 \u2026 \u00e7a prend du temps !<\/li><\/ul>\n\n\n\n

        Entre-temps, comme j\u2019ai consult\u00e9 le site de suivi Chronopost, j\u2019ai pos\u00e9 une r\u00e9clamation \u00e0 11 heures 37, via Messenger o\u00f9 l\u2019on me rassure : \u00ab Fran\u00e7ois je suis navr\u00e9 d’apprendre que vous rencontrez des difficult\u00e9s. Je viens de cr\u00e9er le dossier 38886172. Il contient toutes les informations essentielles pour vous r\u00e9pondre avec pr\u00e9cision. Plus de panique ! Un conseiller client va revenir vers vous dans un d\u00e9lai maximum de 2h (heures ouvr\u00e9es du service client). Il vous fera un retour \u00e9crit au sein de cette conversation Messenger \u00bb.<\/em><\/p>\n\n\n\n

        Evidemment, personne ne m\u2019a jamais r\u00e9pondu !<\/p>\n\n\n\n

        Et cerise sur le g\u00e2teau : l\u2019emballage du produit est d\u00e9chir\u00e9 !<\/p>\n\n\n\n

        Apr\u00e8s, on s\u2019\u00e9tonne que les gens pr\u00e9f\u00e8rent les livraisons en Amazon Hub \u2013 ce qui ne veux pas dire que je recommande personnellement Amazon : c\u2019est une entreprise odieuse !<\/p>\n","protected":false},"excerpt":{"rendered":"

        Produit command\u00e9 le 10\/10 pour livraison via Chronopost au point relai Populaire Informatique \u00e0 Vincennes et pris en charge par Chronopost le mardi 12\/10\/2021 \u00e0 20 heures 01 : c\u2019est pr\u00e9cis et tout va bien ! Le 13, \u00e0 3 heures 01, il arrive chez Chronopost \u00e0 Aulnay-Sous-Bois…<\/p>\n","protected":false},"author":2,"featured_media":26486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[154],"tags":[585],"yoast_head":"\nChronopost fait le lit d\u2019Amazon ! - Marketing is Dead<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/consumerinsight.eu\/marketingisdead\/chronopost-fait-le-lit-damazon\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chronopost fait le lit d\u2019Amazon ! - Marketing is Dead\" \/>\n<meta property=\"og:description\" content=\"Produit command\u00e9 le 10\/10 pour livraison via Chronopost au point relai Populaire Informatique \u00e0 Vincennes et pris en charge par Chronopost le mardi 12\/10\/2021 \u00e0 20 heures 01 : c\u2019est pr\u00e9cis et tout va bien ! 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